Acceptable Use Policy

Permitted Uses

WasFlo is intended for lawful business and personal communication with individuals who have provided any consent, permission, or other lawful basis required under applicable law to receive communications from you.

Examples of permitted uses may include:

• Transactional communications — order updates, shipping notifications, receipts, confirmations, and other service-related messages.
• Customer support — responding to customer questions, requests, and service inquiries.
• Marketing communications — promotional messages sent to recipients where you have the required consent or other lawful basis.
• Appointment and service reminders — reminders, confirmations, scheduling communications, and follow-ups where permitted.
• Business communications — other legitimate communications that comply with applicable law and the policies of the communication platforms connected to WasFlo.
• Advertising and customer acquisition — communications resulting from legitimate advertising or customer-acquisition campaigns, provided that all applicable consent, disclosure, and platform requirements are satisfied.

Permitted use is always subject to applicable law, these Terms, this Acceptable Use Policy, and the policies and requirements of third-party platforms connected to WasFlo, including Meta and WhatsApp where applicable.

Strictly Prohibited Uses

You may not use WasFlo to engage in, facilitate, or promote unlawful, abusive, deceptive, harmful, or unauthorized activities.

Spam & Unsolicited Messaging

• Send unsolicited messages or communications where the required consent, permission, or other lawful basis has not been obtained.
• Send bulk messages to scraped, purchased, harvested, or otherwise unlawfully obtained contact lists.
• Continue sending communications after a recipient has requested that you stop or has otherwise opted out.
• Attempt to evade opt-out, consent, frequency, or messaging restrictions.

Illegal or Harmful Content

• Distribute malware, phishing links, viruses, malicious code, or other harmful software.
• Promote, facilitate, or coordinate unlawful activities, including fraud, money laundering, trafficking, or other criminal conduct.
• Use WasFlo to distribute or facilitate child sexual abuse material or other content involving the sexual exploitation or abuse of minors.
• Use WasFlo to facilitate the unlawful sale or distribution of regulated goods, controlled substances, weapons, or other prohibited products or services.

Abusive or Deceptive Behavior

• Harass, threaten, intimidate, stalk, or abuse individuals or groups.
• Promote unlawful discrimination, or use the Service for hateful or threatening conduct.
• Impersonate another person, business, organization, or government entity.
• Engage in fraud, deceptive practices, fake reviews, misleading advertising, pyramid schemes, or other dishonest activity.
• Use WasFlo to unlawfully collect, expose, or distribute another person's personal information.

Technical Abuse

• Reverse engineer, decompile, disassemble, or attempt to obtain unauthorized access to the source code or underlying systems of WasFlo.
• Probe, scan, test, or attempt to identify vulnerabilities in WasFlo or its infrastructure without prior written authorization.
• Bypass or attempt to circumvent rate limits, quotas, usage restrictions, security controls, or abuse-prevention measures.
• Attempt to gain unauthorized access to another user's account, workspace, system, or data.
• Create or use multiple accounts or workspaces to circumvent restrictions, limits, suspensions, or enforcement actions.

These restrictions apply regardless of whether the activity is conducted directly through WasFlo or through an integration, API, automation, or third-party platform connected to WasFlo.

WhatsApp Policy Compliance

Where you connect WhatsApp or other Meta services to WasFlo, your use of those services is subject to Meta's applicable terms, policies, and requirements, including the WhatsApp Business Policy and other applicable WhatsApp and Meta policies.

You are responsible for ensuring that your messages, recipients, business activities, templates, and use of WhatsApp through WasFlo comply with all applicable Meta requirements.

Meta may impose restrictions on accounts, phone numbers, WhatsApp Business Accounts, message templates, messaging activity, or other services for policy violations or other reasons. WasFlo cannot override or guarantee the removal of restrictions imposed by Meta.

Meta's requirements may include rules concerning recipient consent, messaging windows, message templates, prohibited or restricted businesses and content, quality standards, automation, and other aspects of WhatsApp use. These requirements may change over time.

WasFlo may restrict or suspend your use of relevant WasFlo features where necessary to comply with Meta's requirements or to reduce the risk of violations.

Opt-In & Consent

You are responsible for ensuring that you have the consent, permission, or other lawful basis required to contact individuals through WasFlo and any connected communication platform.

Where consent is required, it should be obtained before sending the applicable communications and should be appropriate to the type and purpose of the messages being sent.

Examples of ways consent or permission may be obtained include:

• Website or web forms — a clear and affirmative consent mechanism where required.
• Advertising campaigns — customers initiating or opting into communications through an applicable advertising or messaging flow.
• Email or SMS — confirmation or subscription mechanisms where legally appropriate.
• Customer-initiated conversations — communications initiated by a customer through WhatsApp or another supported channel.

You must maintain appropriate records or other evidence demonstrating your right to contact recipients where required by applicable law or third-party platform policies.

WasFlo may request information or documentation relating to your messaging practices, recipient consent, or lawful basis for contacting recipients. Failure to provide sufficient information when reasonably requested may result in restrictions, suspension, or termination of your use of relevant messaging features.

You must also promptly honor applicable opt-out and unsubscribe requests and maintain appropriate suppression or exclusion lists where required.

Enforcement

WasFlo may investigate suspected violations of this Acceptable Use Policy, the Terms of Service, applicable law, or third-party platform policies. We may use automated systems, security controls, account reviews, and reports from users or third parties to identify potential violations.

Depending on the nature, severity, and circumstances of a violation, we may take one or more of the following actions:

• Warning or notice — We may notify you of a suspected violation and, where appropriate, provide an opportunity to address or correct the issue.
• Restriction — We may restrict particular messaging, automation, API, account, or workspace functionality while an issue is reviewed.
• Suspension — We may temporarily suspend an account, workspace, phone number, or relevant feature while investigating a violation or protecting WasFlo, its users, or third parties.
• Immediate suspension or termination — We may take immediate action when we reasonably believe activity involves illegal conduct, serious abuse, fraud, security threats, significant policy violations, repeated violations, or a risk to WasFlo, its users, third parties, or connected platforms.
• Reporting and cooperation — Where required or permitted by law, we may disclose information to regulators, law-enforcement authorities, courts, payment providers, or third-party platforms and may preserve relevant information as legally required.

We may take action without prior notice where necessary to comply with applicable law, third-party platform requirements, protect the Service, prevent abuse, or reduce an immediate risk.

Where an account or service is suspended or terminated because of a violation of this Acceptable Use Policy, the Terms of Service, applicable law, or third-party platform requirements, fees already paid are generally non-refundable, subject to applicable law.

Report a Violation

If you believe that someone is using WasFlo in violation of this Acceptable Use Policy, our Terms of Service, applicable law, or third-party platform policies, you may report the activity to abuse@wasflo.com.

When possible, please include:

• A description of the suspected violation;
• The relevant workspace name, phone number, account, or other available identifier; and
• Screenshots, message excerpts, links, or other relevant information that may help us investigate.

We will review reports as appropriate and may take action when we determine that activity violates this Acceptable Use Policy, our Terms of Service, applicable law, or third-party platform requirements.

Please do not include unnecessary personal or sensitive information in a report.

Changes to This Acceptable Use Policy

We may update this Acceptable Use Policy from time to time to address new types of abuse, changes to the Service, changes in third-party platform requirements, or changes in applicable laws and regulations.

When we make material changes, we may provide notice through email, the Service, our website, or other appropriate means where required by applicable law.

The “Updated” date at the top of this policy indicates when it was most recently revised.