Refund & Payment Policy

WasFlo offers free trials only on selected subscription plans. Trial availability and duration are displayed during signup.

• Starter — No free trial.
• Professional — 14-day free trial.
• Growth — 7-day free trial.

During an applicable free trial, you may use the features included with the applicable plan subject to the plan's limits and these Terms.

Unless otherwise stated at signup, you will not be charged during the applicable free trial period. If a payment method is required to begin the trial, your subscription may automatically begin and the applicable subscription fee may be charged when the trial ends unless you cancel before the trial expires.

WasFlo may limit, modify, suspend, or discontinue free trial offers at any time, subject to applicable law. Free trials may be limited to one per customer, business, workspace, or payment method.

Paid WasFlo subscriptions are billed in advance on a recurring monthly or annual basis according to the plan and billing cycle selected at checkout.

Payment Methods

WasFlo currently uses Stripe to process subscription payments. Payment information is processed by Stripe in accordance with its applicable terms and privacy practices.

Automatic Renewal

Unless you cancel your subscription before the end of the current billing period, your subscription will automatically renew for the next billing period and the applicable subscription fee will be charged to your selected payment method.

Failed Payments

If a subscription payment fails, WasFlo or its payment provider may retry the payment or request an updated payment method. We may restrict, suspend, or downgrade access to paid features if an outstanding balance remains unpaid.

Taxes

Applicable taxes, including sales tax, VAT, or other government-imposed taxes, may be added to your purchase or subscription price where required by law.

Price Changes

WasFlo may change subscription prices or introduce new fees from time to time. Where required by applicable law, we will provide reasonable notice of material price changes before they take effect.

Except where required by applicable law or expressly stated otherwise in these policies, WasFlo subscription fees and other charges are non-refundable.

Subscriptions

Canceling a subscription does not generally entitle you to a refund of amounts already paid. Unless otherwise required by law, cancellation takes effect at the end of the current billing period, and you may continue to use the applicable paid features through the remainder of that period.

Free Trials

If you are using an applicable free trial, you may cancel before the trial ends to avoid being charged for the subsequent paid subscription. Free trials are not refundable because no subscription fee is charged during the trial period.

Duplicate or Incorrect Charges

If you believe you have been charged more than once for the same subscription or have received an incorrect charge, please contact us at billing@wasflo.com. We will review the issue and, where appropriate, correct a verified duplicate or erroneous charge.

Exceptions Required by Law

Nothing in this Refund Policy limits any refund, cancellation, or other consumer right that cannot legally be excluded or waived under applicable law.

Except where a refund is required by applicable law or expressly approved by WasFlo, the following are generally non-refundable:

• Subscription fees — Subscription fees already paid for a billing period are generally non-refundable, including when you cancel before the end of that billing period.
• Usage-based charges — Message credits, usage charges, add-ons, or other usage-based services that have already been consumed are non-refundable.
• Unused subscription time — Canceling a subscription generally does not result in a refund or credit for the unused portion of the current billing period.
• Services already provided — Customization, migration, onboarding, implementation, consulting, or other services that have already been provided are generally non-refundable.

Nothing in this section limits any refund or other right that cannot legally be excluded under applicable law.

Upgrading

If you upgrade your subscription during an active billing period, the new plan may take effect immediately. Any applicable price adjustment or prorated charge will be calculated and displayed according to the billing terms presented at the time of the upgrade.

Downgrading

If you downgrade your subscription during an active billing period, the change will generally take effect at the beginning of your next billing period. You will generally retain access to the features of your current plan until the end of the current paid billing period.

Downgrading does not generally result in a refund or credit for the unused portion of the current billing period.

Plan Changes and Features

Changing plans may affect available features, usage limits, storage, workspaces, users, and other plan-specific functionality. You are responsible for reviewing the applicable plan details before confirming a plan change.

Any billing adjustments associated with a plan change will be handled according to the pricing and billing terms displayed at the time of the change.

Where WasFlo offers pay-as-you-go message credits or other wallet-based services, purchased credits are added to your workspace wallet and deducted as applicable usage occurs.

Unless otherwise stated at the time of purchase or required by applicable law, purchased wallet credits are non-refundable. Credits that have already been consumed cannot be refunded.

Unused credits may remain available in your workspace according to the applicable terms of the wallet or credit program. WasFlo may establish or modify expiration, usage, or availability rules for credits, subject to applicable law and any terms presented at the time of purchase.

If you believe your wallet was incorrectly charged or credits were deducted due to a technical error, please contact WasFlo so we can investigate the issue.

WasFlo generally does not provide refunds for subscription fees, wallet credits, or other charges except where required by applicable law or expressly approved by WasFlo.

If you believe you were incorrectly charged, charged more than once for the same transaction, or experienced another billing error, please contact us at billing@wasflo.com.

When contacting us, please provide:

• Your workspace name and account email;
• The relevant invoice number, transaction reference, or charge date; and
• A brief description of the issue.

We will review reported billing errors and, where appropriate, correct verified duplicate or erroneous charges. Any approved adjustment or refund will be processed using the applicable payment method and may take additional time to appear depending on the payment provider or financial institution.

Nothing in this section limits any refund or other consumer right that cannot legally be excluded under applicable law.

If you believe a charge made through WasFlo is incorrect or unauthorized, we encourage you to contact us at billing@wasflo.com before initiating a chargeback so that we can review the issue and attempt to resolve it.

When appropriate, we may request information about the disputed transaction so that we can investigate the matter and provide a resolution.

If you initiate a chargeback or payment dispute, we may provide relevant transaction, account, and billing information to the applicable payment provider or financial institution as necessary to respond to the dispute.

We reserve the right to restrict or suspend an account where we reasonably believe that payment activity involves fraud, abuse, unauthorized transactions, or other violations of our Terms of Service. Any such action will be subject to applicable law.

Nothing in this section limits your legal rights or your ability to dispute an unauthorized or otherwise unlawful transaction through your payment provider or financial institution.

For billing questions, payment issues, or questions about charges, please contact us at billing@wasflo.com.

When contacting us about a billing issue, please include your account email, workspace name, and any relevant invoice or transaction information so that we can identify the issue and assist you.